Returns and Refunds

We can accept your returned product as long as it's in its original packaging and hasn't been used. All of our products have a watermark and internal serial number to ensure they were sold by us.

The customer is responsible for any shipping costs related to the return. Once we receive the product, we'll inspect it for up to 3 business days to evaluate its condition and check for any modifications.

If the company approves the return, we will immediately process a refund or an exchange for a different product, if you prefer.

Please note that for all refunds, we will deduct the cost of the original shipping and handling, even if the initial shipping was free. In that case, we'll deduct the regular shipping and handling fee.

If you purchased the wrong product due to a mistake or incorrect diagnosis, we can help by providing a store credit for the product you actually need or for other items like accessories, water filters, or cleaning supplies.